Return Policy for Products - 10-Day Period

At Vietrulife Medical Spa, we strive to ensure the complete satisfaction of our customers. We understand that circumstances may change, and you may wish to return a product. To ensure that this process is clear and straightforward, we have established the following Return Policy:

General Return Conditions:

Return Period: The deadline to request a return is 10 days from the date of receiving the product.

Product Condition: The product must remain completely sealed and unopened. This is essential for health and safety reasons.

Return Process: To request a return, please contact our customer service team within the 10-day period. We will provide detailed instructions on how to proceed.

Return Procedure:

Initial Communication: Notify our customer service team of your intention to return the product within 10 days of receipt.

Return Instructions: Once you have notified us of your intention to return the product, you will receive detailed instructions on the return process.

Shipping the Product: Return the product to the address provided in the return instructions. Ensure that the product is securely packaged.

Product Inspection: We will conduct an inspection of the product to ensure it is in its original, unopened condition.

Refund or Replacement: After a successful inspection, we will proceed with either a refund or the shipment of a replacement product, according to your preference.

Exceptions:

Customized Products: Customized or modified products are not eligible for return unless they are defective or damaged.

Personal Consumption Products: For health and safety reasons, personal consumption products, such as personal care items, are not eligible for return once opened.

At Vietrulife Medical Spa, we value your satisfaction and will work diligently to address any issues you may encounter. If you have any questions about our return policy, feel free to contact our customer service team.

Thank you for choosing Vietrulife Medical Spa. We are committed to providing you with quality products and exceptional service.

Shipping Information

At Vietrulife Medical Spa, we understand the importance of prompt and reliable shipping to ensure you receive your products in a timely manner. Here's what you need to know about our shipping process:

Delivery Timeframe:

• Your order will be processed and dispatched within 1-2 business days from the date of purchase.
• Once shipped, you can expect your order to arrive within 3 to 4 business days.

Shipping Methods:

• We use reputable and trusted shipping carriers to deliver your orders promptly.
• A tracking number will be provided to you once your order has been shipped, allowing you to monitor the delivery progress.

Shipping Rates:

• We offer competitive and transparent shipping rates.
• Shipping costs will be calculated based on the weight and destination of your order during the checkout process.

Shipping Destinations:

• We currently ship within Shipping InformationAt Vietrulife Medical Spa, we are pleased to offer shipping services both within the United States and internationally. Here are the details of our shipping process:Delivery Timeframe:Your order will be processed and dispatched within 1-2 business days from the date of purchase.Once shipped, you can expect your order to arrive within 3 to 4 business days for domestic orders within the United States.International Shipping:For international orders, delivery times may vary and typically take longer than domestic shipments due to customs processing.Additional shipping costs will apply for international orders. These costs will be calculated based on the weight and destination of your order during the checkout process.Shipping Methods:We use reputable and trusted shipping carriers for both domestic and international shipments.A tracking number will be provided to you once your order has been shipped, allowing you to monitor the delivery progress.Shipping Rates:Our shipping rates are competitive and transparent.Domestic shipping rates are applied separately from international shipping rates during the checkout process.Order Confirmation:Upon successful placement of your order, you will receive an email confirmation containing your order details.Shipping Updates:Regular updates on the status of your shipment will be provided, including notifications for order processing, shipping, and delivery.Please Note:Delivery times are estimates and may be subject to slight variations due to unforeseen circumstances or peak periods.For international orders, customs procedures may impact delivery times.We are committed to providing you with a reliable and convenient shipping experience. If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer service team.Thank you for choosing Vietrulife Medical Spa. We appreciate your business, and we strive to ensure your products reach you in a timely manner, wherever you are!

Order Confirmation:

• Once your order has been placed successfully, you will receive an email confirmation with your order details.

Shipping Updates:

• You will receive regular updates on the status of your shipment, including notifications for order processing, shipping, and delivery.

Please Note:

• Delivery times are estimates and may be subject to slight variations due to unforeseen circumstances or peak periods.
• Shipping times may vary for international orders.

We are committed to providing you with a seamless and efficient shipping experience. If you have any questions or concerns about your order's shipping status, feel free to contact our customer service team.

Thank you for choosing Vietrulife Medical Spa. We appreciate your trust, and we look forward to delivering your products to you promptly!